"I was feeling anxious because my adopted mum wasn’t answering her phone while she was at the shopping centre. After multiple attempts to reach her, I called the info desk for help. I can’t thank them enough for how patient, helpful, and gracious they were. They made a PA announcement and even offered to call my mum directly. The staff was incredibly courteous and went above and beyond to assist me. Thank you for the excellent service!"
Our People
Our People: The Foundation of Westralian’s Culture
At Westralian, our people are the cornerstone of our reputation for excellence across Western Australia. We believe that every successful contract is built on the calibre, commitment, and capability of the individuals delivering it. We invest in a team that pairs technical expertise with the diversity, integrity, and professionalism that define our culture.
Leadership & Governance
Westralian is co-owned by Irene Johnson and Christina Weatherstone, whose long-standing leadership has shaped our values, culture, and long-term success. Their stewardship reflects our commitment to inclusive leadership and gender diversity, and has fostered a business grounded in ethical employment, workforce stability, and continuous improvement.
Our leadership team brings together decades of experience spanning commercial cleaning, retail operations, public safety, corporate governance, and investigation and risk management. This mix of expertise strengthens decision-making, enhances adaptability, and keeps us responsive to the varied needs of clients across WA.
Direct Employment Model
We prioritise direct employment over subcontracting. This ensures:
- A stable, accountable workforce aligned with our values and service standards
- Consistent training, supervision, and safety practices
- Clear performance ownership and stronger client relationships
Each team member is carefully selected and supported to uphold high standards of professionalism, reliability, and care.
Capability & Operational Maturity
Our people combine deep industry knowledge with specialised expertise. This blend allows us to deliver services with precision, consistency, and attention to detail—across routine operations and complex environments alike.
We maintain a culture of accountability and continuous improvement, encouraging open communication and practical innovation that directly improves outcomes on site.
Account Management & Escalation
Our account management structure integrates operational oversight with strategic leadership to ensure:
- Clear lines of responsibility and communication
- Proactive issue identification and timely resolution
- Consistent service quality across all contracts
Proactive escalation protocols provide a defined pathway for swift decision-making and service continuity.
Special Services Team
Westralian’s Special Services Team adds depth and agility to our operations. The team is equipped to respond rapidly to complex, non-routine, or urgent requests, delivering outcomes with precision, professionalism, and full compliance.
How We Work With Clients
We see every client relationship as a partnership. Our approach is built on:
- Transparent communication and real-time responsiveness
- Tailored service delivery aligned to site conditions and client priorities
- A relentless focus on continuous improvement and measurable outcomes
What This Means for You
With a proven team, resilient structure, and values-driven leadership, Westralian delivers reliable, consistent, and high-quality service—every time. Our people and systems form a robust framework that supports long-term success, client satisfaction, and excellence in everything we do.